Q: How do I place an order?

A: Simply browse our collection, add your favorite items to the cart, and proceed to checkout. Fill in your shipping details, choose a payment method, and confirm your order. You’ll receive an email confirmation once your order is placed.

Q: What payment methods do you accept?

A: We accept major credit/debit cards (Visa, MasterCard, Rupay), Google Pay, and other secure payment options.

Q: Can I modify or cancel my order after placing it?

A: Once an order is placed, we start processing it immediately. If you need to make changes, please contact our support team within 24 hours, and we’ll do our best to assist you.

Q: Do you offer any discount codes or promotions?

A: Yes! We occasionally run promotions and offer discount codes. Sign up for our newsletter and follow us on social media to stay updated on special deals.

Q: Is my payment information secure?

A: Absolutely! We use SSL encryption to ensure your payment details are safe and never stored on our servers. Your transactions are processed securely through trusted payment gateways.

Q: Where do you ship to?

A: We currently ship across India. Shipping availability and rates vary depending on your location.

Q: How long does shipping take?

A: Shipping times vary by location:

Domestic Orders: 3-7 business days

Please note that delivery times may be affected by holidays or unforeseen delays.

Q: How much does shipping cost?

A: We offer free shipping on all orders across India.

Q: How can I track my order?

A: Once your order is shipped, you’ll receive a tracking number via email. You can use this to track your package on our website or the carrier’s site.

Q: What happens if my package is delayed or lost?

A: If your package is delayed, please allow a few extra days. If it appears lost, contact our support team, and we’ll assist you in locating your order or providing a resolution.

Q: What is your return policy?

A: We offer hassle-free returns within 7 days of receiving your order. Items must be unworn, unwashed, and in original packaging with tags attached.

Q: How do I initiate a return or exchange?

A: To start a return or exchange, visit our Return & Exchange portal or contact our support team with your order details. We’ll guide you through the process.

 Q: Do I have to pay for return shipping?

A: Customers are not responsible for return shipping costs.

Q: How long does it take to process a refund?

A: Once we receive your returned item, refunds are processed within 2-3 business days to your original payment method.

Q: Can I return items bought on sale?

A: Sale items and final clearance items are non-refundable. Please check product descriptions for return eligibility before purchasing.

Q: How do I choose the right size?

A: We provide a detailed size chart on each product page. If you’re unsure, feel free to contact our support team for recommendations.

Q: Do you offer size charts for your products?

A: Yes! Each product page includes a size guide to help you find the perfect fit.

Q: What materials do you use in your clothing?

A: We use high-quality materials such as 100% cotton, organic fabrics, recycled polyester, and premium blends to ensure comfort, durability, and sustainability.

Q: How should I care for my clothes to make them last longer?

A: To keep your clothing looking fresh, follow these tips:

Wash in cold water with similar colors

Use mild detergent

Tumble dry low

Iron inside out

Avoid bleach and harsh chemicals

Q: Do you restock sold-out items?

A: Some popular styles may be restocked. Follow us on social media or sign up for restock notifications on product pages to stay updated.

Q: Are your products ethically made?

A: Yes! We work with trusted manufacturers who follow fair labor practices and ensure ethical working conditions.

Q: Do you use sustainable materials?

A: We are committed to sustainability and use eco-friendly fabrics like organic cotton, recycled polyester, and plant-based dyes in many of our products.

Q: How are your workers treated?

A: We partner with factories that ensure fair wages, safe working environments, and ethical labor practices.

Q: What steps are you taking towards sustainability?

A: We continuously strive to improve our sustainability efforts by reducing waste, using biodegradable packaging, and sourcing responsibly.

Q: Do I need an account to place an order?

A: No, you can checkout as a guest. However, creating an account allows you to track orders, save favorites, and receive exclusive offers.

Q: How do I create an account?

A: Click on the “Sign Up” button at the top of our website and follow the simple registration process.

Q: What should I do if I forget my password?

A: Click “Forgot Password?” on the login page, and we’ll send you a link to reset your password.

Q: How can I contact customer support?

A: You can reach us via:

Email: care@hangbee.com

Whatsapp: +91 81412 81612

Social Media DMs: @hangbee_in

Q: What are your customer service hours?

A: Our team is available Monday–Saturday, 9 AM – 6 PM (EST). We aim to respond within 24-48 hours.